1. Basic Information

1.1. Overview

This document, along with the FAQ and any other policies or guidelines posted on www.skinshard.com (the “Agreement”), constitutes a legally binding contract between you (“you” or "User") and UAB "Kladisa" ("Company", "we", "us", or "our"). These Terms govern your use of the website https://skinshard.com and the services offered on this website for the purchase of virtual goods for use within online games ("the Website" or "Service").

By using or accessing the Website, you acknowledge that you have read, understood, and agreed to comply with all the terms outlined in this Agreement. If you do not agree with these Terms, you must immediately cease using the Website.

1.2. Role of SkinShard

SkinShard operates as an intermediary that facilitates the purchase of virtual goods on behalf of Users. The Company does not directly engage in transactions between Users and third-party sellers.

1.3. Third-Party Terms

These Terms apply exclusively to the usage of SkinShard as an intermediary for virtual goods purchases. Individual sellers may impose additional conditions on transactions, which Users are responsible for reviewing before engaging in any transaction.

1.4. Age Restriction

The Website and its services are only available to individuals aged 18 and above. By using our services, you represent and warrant that you meet this requirement and are legally capable of entering into this Agreement.

1.5. System Requirements

To access the Website, you must use a supported web browser. SkinShard reserves the right to discontinue support for certain browsers. The Website’s performance also depends on the quality of your computer equipment and internet connection.

1.6. Account Registration

Users must sign in via Steam, a service provided by Valve Corporation. SkinShard is not affiliated with Valve Corporation. You are solely responsible for managing your account and password, and you must not share your credentials with any third party.
If you suspect unauthorized access, use the Secure Access regeneration feature to reset your access credentials immediately.

1.7. Compliance with Steam Platform

Since SkinShard facilitates transactions related to Steam-based virtual goods, all purchases and transfers are subject to Steam's terms, restrictions, and policies. The Company is not responsible for any loss of funds or virtual goods caused by Steam or other third-party decisions.

1.8. Ownership and Intellectual Property

Unless otherwise stated, all content available on SkinShard.com belongs to the Company or its licensors. Unauthorized reproduction, modification, or distribution of Website content is strictly prohibited.

1.9. Prohibited Activities

When using the Website, you must not:

• Misrepresent your identity or affiliation.


• Attempt to hack, exploit, or disrupt the Website’s security.


• Engage in fraudulent transactions (e.g., chargebacks, payment fraud).


• Use bots, scripts, or automation tools to interact with the Website.


• Violate intellectual property laws by trading stolen or unauthorized virtual goods.


• Upload or link to offensive, illegal, or harmful content.

1.10. Consumer Use Policy

SkinShard’s services are intended for individual consumers. Commercial use of the Website requires explicit approval from the Company.

1.11. Monitoring and Enforcement

SkinShard reserves the right to monitor user activities to ensure compliance with these Terms. We may suspend or terminate accounts that violate our policies, and where necessary, report unlawful activities to relevant authorities.

1.12. Liability Disclaimer

By accepting these Terms, you release UAB "Kladisa", its directors, employees, and affiliates from any claims, liabilities, or disputes arising from:

• Transactions between Users and third-party sellers.


• The use of virtual goods purchased through the Website.


• Actions taken by Steam, Valve Corporation, or other third-party services affecting virtual items.

2. Payments and Fees

2.1. Payment Methods

SkinShard accepts payments via Visa and MasterCard. By providing payment details, you confirm that you are authorized to use the selected payment method.

2.2. Commission Fees

A 2% commission fee is included in the displayed price of virtual goods. This fee covers operational costs and transaction facilitation.

2.3. Responsibility for Payment Information

Users must provide accurate payment details. The Company is not liable for losses resulting from incorrect payment information provided by the User.

3. Refund Policy

3.1. Eligibility for Refunds

Refunds may be requested if:

• The purchased service was not delivered as expected.


• A technical error caused a failed transaction.


• The virtual goods were not delivered within the specified timeframe.


• The order is incomplete or unsatisfactory, and the request is made within 14 days of purchase, provided that the virtual item is returned to the market and not used or transferred.

3.2. Refund Request Process

To request a refund, Users must contact customer support and provide relevant order details. Refund decisions will be communicated within a reasonable processing time.

3.3. Non-Refundable Conditions

Refunds will not be granted if:

• The virtual goods have already been used or transferred.


• The delay was caused by incorrect user account details.


• The refund request was submitted beyond the 14-day eligibility period.


• There was an attempt to exploit the refund process fraudulently.

4. Virtual Goods and Delivery

4.1. Nature of Virtual Goods

Virtual goods purchased through SkinShard exist solely in digital form and are intended for use within online games.

4.2. Delivery Timeframe

Orders are typically delivered within 24 hours after a successful transaction. In the event of a delay, Users should contact customer support for assistance.

4.3. Steam Account Linking

Users must correctly link their Steam account to receive virtual goods. The Company is not responsible for failed deliveries due to incorrect or incomplete account information.

5. Jurisdiction and Governing Law

5.1. Legal Framework

These Terms are governed by and interpreted under the laws of Lithuania.

5.2. Dispute Resolution

All disputes related to these Terms shall be resolved in the courts of Lithuania.

6. Limitation of Liability

6.1. Disclaimer of Warranties

SkinShard provides its services on an "as is" and "as available" basis, without guarantees of uninterrupted access or flawless functionality.

6.2. Liability Limitation

Under no circumstances shall UAB "Kladisa", its employees, or affiliates be liable for:

• Financial losses resulting from virtual item transactions.


• Service interruptions due to third-party actions.


• Unauthorized access to user accounts caused by weak passwords or negligence.

7. Account Suspension and Termination

7.1. Grounds for Termination

SkinShard may suspend or terminate accounts without prior notice if a User:

• Engages in fraudulent activity.


• Violates these Terms.


• Attempts to manipulate or exploit the Website.

8. Modifications to Terms

8.1. Updates and Revisions

SkinShard reserves the right to update or modify these Terms at any time. Continued use of the Website following updates constitutes acceptance of the revised Terms.

8.2. Notice of Changes

Significant changes will be communicated via:

• Website announcements


• Email notifications (if applicable)

9. Contact Information

For inquiries or support, contact us at:

• Email: support@skinshard.com


• Company Name: UAB "Kladisa"


• Registration Number: 306314562


• Registered Address: Kontininkų g. 3B K8, LT-00171 Palanga, Lithuania

By using SkinShard.com, you acknowledge that you have read, understood, and agreed to these Terms.